Refund policy

General

Shipping costs to return your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take to receive your exchanged product may vary.

If you are shipping an item over €100, it is recommended to use a trackable shipping service or purchase shipping insurance. Otherwise we do not guarantee that we will receive your returned item.

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately We cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional items that cannot be returned:

Gift cards

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Artworks with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery confirmation.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before you can see a refund posted.
If you have done all of the above and you still have not received your refund yet, you can contact us at info@trujilloartgallery.com

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are faulty or damaged.  If you need to exchange it for a similar item, please email us at info@trujilloartgallery.com and send your item to the Artist's Studio at:

Rúa da Estación 9, 3 H, 36003, Pontevedra, Pontevedra , Spain.

 

Gifts

If the item was marked as a gift when purchased and we shipped it directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver chose to have the gift sent to them, order to then give it to you, we will send a refund to the person who gave the gift and will notify you of your return.

Shipping/Returns

To return your product, you must mail it to the Artist's Studio at:

Rúa da Estación 9, 3 H, 36003, Pontevedra, Pontevedra, Spain.