Shipping & Returns

SHIPPING INFORMATION

All original artworks are shipped from our studio in Spain, carefully rolled and packaged in a rigid PVC tube for maximum protection during transit. The canvas is removed from the stretcher bars before shipping — a standard professional practice in international art shipping that ensures the safety of the artwork.

Shipped with DHL Express, UPS or FedEx International — full tracking and shipping insurance included.

ARTWORK PREPARATION AND PACKAGING

Each artwork goes through a five-layer packaging protocol designed to protect it during international transit.

01 — Museum-grade protection
Covered with acid-free tissue paper and acid-free adhesive tape to help preserve the painted surface.

02 — Thermal insulation
A 3 mm layer of polyethylene foam protects the artwork against impact and temperature changes.

03 — Waterproof sealing
A final layer of high-density bubble wrap cushions the artwork and helps protect it from moisture.

04 — High-strength core
The artwork is placed inside a rigid 4-inch PVC tube to prevent crushing.

05 — Approved outer packaging
The tube is shipped in a 39 × 6 × 6 inch prismatic Kraft cardboard box suitable for international transport.

RE-STRETCHING SERVICE

Upon receiving your artwork, we recommend taking it to a trusted local framer for re-stretching onto wooden stretcher bars.

Trujillo covers the full cost of this service — send us the receipt or invoice and we will reimburse you in full.

Please note that the reimbursement covers the re-stretching service on wooden stretcher bars only. Frames and passe-partout are included only for artworks on card.

CUSTOMS AND IMPORT TAXES

We ship our artworks from Spain worldwide. Customs requirements vary depending on the destination, the artwork’s customs classification and the applicable regulations.

United States
Original artworks may be exempt from customs duties in the United States, depending on their classification and the applicable regulations. Any applicable taxes, duties or customs handling fees are the buyer’s responsibility unless confirmed otherwise in writing beforehand.

United Kingdom
Shipments may be subject to import VAT, duties or other charges. These amounts and any applicable handling fees are the buyer’s responsibility. The carrier may contact you to arrange payment before delivery.

Switzerland
Orders may be subject to import VAT, duties or other charges. These amounts and any applicable handling fees are the buyer’s responsibility and may vary according to the applicable regulations.

RETURNS

For purchases shipped within the European Union, you may exercise your right of withdrawal within 14 calendar days of delivery, in accordance with our legal policy.

• The artwork must be returned in its original packaging and condition.
• Return shipping costs are covered by TrujilloArt.
• Refunds are processed within 10 business days after we receive and inspect the returned artwork, provided it is in perfect condition.

Commissioned artworks are excluded from the right of withdrawal. Purchases shipped outside the European Union are governed by applicable Spanish law and may be subject to different conditions.

To request a return, contact us at info@trujilloart.com with your order number and the reason for the return.

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